If you ask a dozen managed technology providers what they do, you might get a dozen different answers.
That’s because every Managed IT company offers different levels of service and support, and approaches for keeping technology running and breaches at bay. My goal is to define the Elevity approach to technology management and give examples of positive outcomes of this methodology.
The short definition of a Managed Technology provider is any outsourced service that can manage or deliver IT services, including network infrastructure, application support, or cybersecurity. At a basic level, a Managed IT provider will simply assume responsibility for installing and monitoring services. Services include hardware, software, or cloud technology as part of their offerings.
A full-service technology management provider will offer services that include strategic and longer-term business planning, including digital transformation consulting, compliance audits, technology roadmaps and needs assessments. When done right, a managed technology service should offer improved security, flexibility and scalability, access to top technical and industry expertise and reduced costs.
When we talk about the benefits of Elevity’s Technology Management solution, we talk about the 4S approach. The 4 S’s (Strategy, Security, Solutions and Support) offer organizations of all sizes a mature and healthy IT environment — benefits you can't replicate with a traditional IT department or break-fix support model.
To understand why we say that our technology management service offers more than just break-fix support, let’s dive into the 4 S’s.
Strategy: Expert advice and planning to align a client’s technology with their organizational and business goals.
Security: A proactive approach to cybersecurity that envelopes a network in multiple layers of protection.
Solutions: A carefully curated collection of best-in-class products that removes the chaos of choosing from a crowded software and hardware marketplace.
Support: Friendly, knowledgeable assistance from our experienced team of Client Success Specialists and engineers available 24/7/365.
Technology management will not help an organization move forward unless it offers long-term technology and business planning with a team of IT experts, including a Virtual CIO (vCIO). The vCIO is an individual who helps determine the most practical and economical path for an organization to move forward, just like an in-house CIO would. In addition, our Strategic Business Reviews offer an all-encompassing and comprehensive IT strategy that is custom-tailored to address a company’s unique needs. A comprehensive technology management roadmap ensures the right equipment, tools, and solutions to enhance productivity and streamline processes.
Elevity’s technology management solution offers proactive identification and replacement of equipment nearing the end of its lifecycle eliminating downtime due to failed or outdated hardware. Of course, whenever issues arise, a dedicated, local team of experts available 24/7 is available to coordinate a proactive response plan and execute it should the need arise, either remotely or at your location.
Of course, a technology management strategy cannot succeed unless it can keep your business secure and protected in today’s threat landscape. Elevity offers a proactive, step-by-step plan with a multi-layered approach to cybersecurity that mitigates risks by leveraging Security Incident and Event Management (SIEM) and Security Operations Center (SOC).
In addition, security awareness education and training help your staff protect systems from phishing scams, ransomware, and internal and external threats. For further cybersecurity support, updates are remotely installed automatically so data is protected, with minimal risk of costly breaches or cloud security vulnerabilities. With cloud replication of all data, no data loss occurs when events like natural disasters take place.
I hope this makes it clear why Elevity’s technology management strategy is different than a typical Managed Service Provider (MSP). With strategic support and guidance, you can reduce the need to hire in-house IT consultants or staff and focus on your growing business. You can be assured that your IT infrastructure will keep up as you grow.
Discover whether a true Technology Management solution makes sense for your company. Request a 30-minute complimentary consultation today, from which you can determine whether a more comprehensive Technology360 analysis of your IT environment, infrastructure, hardware, security, and more is in order.
